Why I call Enlivy a commercial operations platform
Why I call Enlivy a commercial operations platform: one deal carried from price to renewal without retyping it, and what the name does not cover.
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20 articles
Why I call Enlivy a commercial operations platform: one deal carried from price to renewal without retyping it, and what the name does not cover.
Each person arranges their own dashboard and menu, your own services join as Apps, and Helpdesk works in teams. October 2026 in Enlivy.
Helpdesk brings client email, chat and portal messages into shared inboxes, each sales pipeline gets its own board, and tasks are free on every plan.
Each signature now fingerprints the document that person saw, your customer picks the currency they pay in, and twenty risks are closed. August 2026 in Enlivy.
A debit note raises the amount owed on an invoice you cannot change. When to issue one, how it differs from a credit note, and what it must reference.
A purchase order authorises a purchase, an invoice collects on it. Who issues each, what they share, and which one wins when the numbers do not match.
A purchase order is your client's authorisation to buy. What it contains, how it differs from your invoice, and why the PO number decides how fast you get paid.
An issued invoice cannot be edited or removed. A credit note reverses it on the record instead. When to issue one, what it must reference, and full vs partial.
How to write an invoice that clears first time: most late ones are not disputes, they are missing a purchase order, a due date, or the right recipient.
Invoice numbering has to be unique and unbroken. What a legal sequence looks like, which formats survive an audit, and how to fix a gap you already have.
Invoice vs receipt: one asks for money, the other proves it arrived. Why sending the wrong one causes double payments, and what each document must contain.
A proforma invoice commits to a price without creating a tax liability. When to send one, what it must say, and the moment it has to become a real invoice.
Proposals, contracts, invoices and payments
Send proposals, contracts and invoices, and get paid. Your clients accept, sign and pay from your emails, and find every document in a portal with your name.