At Enlivy, we are committed to providing you with high-quality tools for your business, and we want you to be completely satisfied with your experience. If you are not satisfied with your subscription, we offer a refund within the first 30 days of your initial purchase, subject to the conditions below.
Refund Eligibility:
- First 30 Days: You are eligible for a refund if you request it within 30 days of your initial subscription, provided the subscription is not a renewal.
- Renewals: Refunds for renewals are not available. If you wish to cancel a renewal, please do so before the next billing cycle.
- Non-Refundable Items: Refunds cannot be processed for any services or plans purchased after the first 30 days of your subscription.
Refund Processing Time:
- Request Processing: Once we receive your refund request, we will begin processing it within 7-10 business days.
- Refund Issuance: After processing, refunds can take an additional 14-30 days to be credited to your original payment method. Please note, this timing depends on your payment provider and banking institution.
- Typical Processing Time: While most refund requests are completed within 1-2 business days, the final refund transfer is subject to factors beyond our control.
How to Request a Refund:
- Contact our support team at contact@enlivy.com within the 30-day window.
- Include your account details, the reason for your refund request, and any additional information that will help us assist you.
- Our team will guide you through the process and ensure that your request is handled promptly.
Please Note:
- Refunds are only applicable to subscriptions within the first 30 days of the initial purchase.
- Requests for refunds on renewal subscriptions or past the 30-day mark cannot be processed.
Contact Information:
If you have any questions or need assistance, don’t hesitate to contact us at contact@enlivy.com. We are here to help!