Helpdesk
Conversations waiting for a reply
The Helpdesk team receives a digest of conversations still waiting beyond the inbox's reply threshold.
To
A Helpdesk teammate
A teammate staffing the inbox or assigned to the conversation.
About The person in the conversation
Posted when
When the configured reply time passes
An active inbox's configured reply threshold is passed for eligible incoming conversations without an outgoing answer.
The oldest unanswered conversation appears first, with its subject, contact, inbox and waiting time. The digest links back to the desk.
Enclosed
- Conversations ordered by waiting time
- Contact and inbox for each conversation
- The configured reply expectation
- A link back to Helpdesk
The variant
One waiting conversation
The same digest collapses to one row when only one conversation qualifies.
The variant
More than fit in the list
The digest shows a capped list and a remaining count.
Previewed with demonstration data, under the identity of an organization using its own branding.
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