3 customers have waited past the reply time you promise.
ACME SRL

3 customers are still waiting

Hello Jane Doe,

These conversations have waited past the reply time their inboxes promise, with nothing sent back yet. The oldest comes first.

#1042 Invoice INV-0231 shows the wrong VAT rate

Alice Popescu (alice@customer.example.com) · Billing support · waiting 3 hours · promised within a few hours · Maria Georgescu

#1039 No subject

Jonas Berg (jonas@nordic.example.com) · Billing support · waiting 5 hours · promised within a few hours · nobody assigned

#1031 Cannot download the signed contract

Claire Dubois (claire@atelier.example.com) · Support · waiting 1 day · promised within a day · nobody assigned

Open the desk

This list goes out at most once an hour, and each conversation appears in it once.