Helpdesk
A conversation was assigned to you
A Helpdesk teammate sees who assigned the conversation, the contact, inbox, priority and latest message.
To
A Helpdesk teammate
A teammate staffing the inbox or assigned to the conversation.
About The person in the conversation
Posted when
When a conversation becomes yours
A Helpdesk conversation is assigned to an eligible teammate, excluding self-assignment and suppressed recipients.
The message opens with the assignment, then shows a conversation card with the contact, inbox, priority and latest exchange, followed by an Open conversation button.
Enclosed
- Who assigned the conversation, when applicable
- Contact, inbox and priority
- The latest message excerpt
- A link to open the conversation
The variant
Assigned automatically
The same notification describes an automatic assignment instead of naming a teammate who assigned it.
Previewed with demonstration data, under the identity of an organization using its own branding.
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