Helpdesk
Email held for your review
Staff see recent incoming email held for a human decision before it becomes ordinary Helpdesk work.
To
A Helpdesk teammate
A teammate staffing the inbox or assigned to the conversation.
About The person in the conversation
Posted when
When unknown senders need review
The daily held-mail notice finds recent incoming messages from unknown senders awaiting review in staffed inboxes.
Each row shows a sender, subject, inbox and arrival time. A remaining count and Review held mail button take the teammate to the decision queue.
Enclosed
- Sender, subject and inbox
- When each message arrived
- The remaining waiting count, if any
- A button to review held mail
The variant
One held email
The same digest shows one sender and subject when only one message is new.
The variant
More held email
The digest shows a capped list plus the number still waiting.
Previewed with demonstration data, under the identity of an organization using its own branding.
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